Pharos Support: Discovery in Action

Frank Piazza

Our core belief at Pharos is that the best solutions come from a mindset of discovery. For Pharos support engineers, this open mindset is crucial. Effective problem solving requires both critical thinking and listening. When Pharos support engineers are faced with a unique challenge, we can’t assume to know where the problem lies; it must… [ Read more ]

Unexpected Lessons from an Open Mindset

Kevin Pickhardt

There are very few things of which I am sure. I would have thought that recognizing colors is one of them. But, like many of you, I enjoyed the recent worldwide fascination with the blue and black dress–or is it white and gold? My daughter and I had some fun debating the now infamous picture…. [ Read more ]