HP Presents Pharos with “Customer First” Award

Brandon Heffernan

Hewlett-Packard recently presented Pharos with its “Customer First” award at their Global Partner Conference in Barcelona. It’s the latest in a long history of recognition for Pharos as a key strategic partner and solution provider for our mutual customers, which include some of the largest and most well-known global brands. Here’s a quick summary of… [ Read more ]

Managing Student Printing with Pharos

By Buz Grover
Associate Director,
George Mason University

Print Management Case Study George Mason University, Virginia’s largest and most diverse public university, found itself at a crossroads. Print management had become such a specialized field, our in-house effort was unable to effectively keep up with current best practices for printing efficiencies. This led to bad user experiences and overwhelmed support staff. The GMU… [ Read more ]

Customer Service: Show, Don’t Tell

Joe Lachiusa

It seems that no matter what product or service you explore, the company will claim to have the best customer service. When comparing similar products we often ask, “What makes you different?” We might hear the universal claim of superior customer service and maybe a prepared list of reasons to back up that claim. What’s… [ Read more ]

Pharos Support: Discovery in Action

Joe Lachiusa

Our core belief at Pharos is that the best solutions come from a mindset of discovery. For Pharos support engineers, this open mindset is crucial. Effective problem solving requires both critical thinking and listening. When Pharos support engineers are faced with a unique challenge, we can’t assume to know where the problem lies; it must… [ Read more ]