Customer Service: Show, Don’t Tell

Joe Lachiusa

It seems that no matter what product or service you explore, the company will claim to have the best customer service. When comparing similar products we often ask, “What makes you different?” We might hear the universal claim of superior customer service and maybe a prepared list of reasons to back up that claim. What’s… [ Read more ]

Pharos Support: Discovery in Action

Frank Piazza

Our core belief at Pharos is that the best solutions come from a mindset of discovery. For Pharos support engineers, this open mindset is crucial. Effective problem solving requires both critical thinking and listening. When Pharos support engineers are faced with a unique challenge, we can’t assume to know where the problem lies; it must… [ Read more ]