Working@Pharos

AT PHAROS, we believe the best solutions come from a mindset of discovery. This principle guides our products, services, and relationships. Working at Pharos, you will enjoy an open culture that emphasizes commitment, respect, and fun. We embrace new ideas and differences and we expect our people to want to learn and discover continually. We are a Certified B Corp and we’re proud to have been recognized as one of the best places to work in New York State.

With our awarding-winning print management software and services, we help universities, government agencies and corporate enterprises all over the world to make print the way it should be: secure, cost-effective, and sustainable. Many of the largest and most recognized global brands, including three of the world’s largest banks, rely on Pharos to secure and optimize their office printing environment. Join us!

Open Positions (7):

• Account Manager – Client Services & Support (Rochester, NY)
• IT Systems Administrator (Rochester, NY)
• Regional Sales Executive – SaaS (Rochester, NY)
• Regional Sales Executive – SaaS (Southeast U.S.)
• Regional Sales Executive – SaaS (Anywhere in the U.S.)
• Senior Software Developer
• Inside Sales Representative

 

Account Manager – Client Services & Support

Summary: The Account Manager will be responsible for retaining and growing Pharos customers that have been sold directly or by major equipment OEMs and value-added resellers.

• Conduct revenue retention activities including:
• Managing the end-to-end maintenance and renewal process with all Pharos Systems subscribers
• Facilitating the quote and order process
• Negotiating long term maintenance and support agreements
• Build and maintain customer profiles and accurate contact information
• Proactively contact customers (and their resellers if applicable) to constantly gauge customer satisfaction, effective solution use and potential jeopardy account
• Determine opportunities to improve the customer experience and help Pharos and the customer achieve the desired outcomes
• Uncover sales opportunities within the customer base and effectively handoff to sales executives to pursue
• Marshall Pharos resources effectively to ensure the success of the customer
• Process hardware or software add-on and software upgrade requests in support of the customer, reseller and Pharos sales executives
• Assist Pharos sales executives in executing strategic account sales plans and strategies relative to the existing customer base
• Understands the Pharos value proposition, competition and uses knowledge to effectively represent Pharos

Performance Goals and Expectations

• Achieve quarterly and annual retention goals
• Meet organizational objectives relative to customer satisfaction metrics
• Deliver value to every Pharos client and partner
• Initiate sales opportunities and administer through enterprise wide CRM application
• Communicate Pharos value proposition to all potential and existing resellers

Requirements:

• Superior communication and people skills, high energy and great attitude
• 1-2+ years successful customer support in print (strongly preferred) and/or software markets
• High levels of social perceptiveness and customer service
• Self‐driven, motivated and results oriented
• Bachelor’s degree or equivalent business experience
• Skills complemented by exceptional written and oral skills and strong organizational abilities

 

IT Systems Administrator

The successful candidate will help design, implement, support, and maintain a world-class IT infrastructure to support the needs of our US headquarters, as well as ensure global operations and collaboration for our overseas offices and remote workers.

Job Description

• Responsible for procurement, systems deployment, patch management, security enforcement, and hardware/software inventory management of approximately 100 workstations and 60 physical and virtual servers
• Provide troubleshooting and support services for wide range of staff in the areas of desktop, networking, mobile devices, and other IT-related services
• Monitors, maintains and supports the day-to-day operation of business services aiming for high availability of:
  • Virtual Infrastructure
  • Storage / File Systems
  • VoIP PBX
  • Local Area Network and firewall
• Identify opportunities for improvement in existing information technology and operational systems and processes
• Assists in system capacity planning and provides regularly scheduled detailed reporting
• Review and act on security information and event management logs
• Maintain up-to-date documentation, polices, procedures, and knowledge base articles
• Periodically review and test contingency / backup plans for all systems

Qualifications and Requirements

• The highest ethics, enthusiasm and passion with a consistently positive attitude a must
• Minimum three years of experience in IT-related services with proven track record of excellent customer service and satisfaction in the delivery of IT solutions
• Technical proficiency in:
  • Microsoft Active Directory
  • Microsoft Office 365
  • VMware vSphere / Workstation
  • Office / Desktop applications
  • Storage Area Networks
  • WAN / LAN networking
• Exceptional customer service and follow through
• Hands-on experience in Microsoft system administration
• Ability to troubleshoot PC and Mac hardware
• Excellent written, verbal and interpersonal communications skills
• Bachelor’s Degree in IT-related field

Regional Sales Executive -SaaS

Are you a critical thinker who is eager for an opportunity to demonstrate your awesomeness and assume significant responsibility for revenue growth as both a hunter and a farmer of new business? If so, you’ll need to mix your critical thinking with high energy to craft large cloud & on-premises software and services deals! Be part of a revolutionary success story that has true meaning and purpose! Seriously…we’re a B-corp that believes in using business as a force for good in the world!

You will sell Pharos products and services directly to end users and resellers via phone, virtual web meeting & face-to-face contact while being responsible for driving transactional and moderately complex enterprise sales throughout an assigned territory. A ridiculously talented team of technical aces will help you qualify and close deals.

This position will report to the National Sales Manager located in Rochester, NY.

What You Will Do Here (besides be an all-star of course)

• Set a strategic sales plan for your region and ensure it’s in line with Pharos’ strategic direction
• Identify, engage and close business with uncapped sales earning potential
• Be a thought leader and an executive relationship builder
• Represent Pharos – you are the frontline and must be out in front of customers, resellers, and the real world. Expect 30-50% travel.
• Continuously deepen understanding of Pharos products & solutions
• Develop, plan and execute customer-facing events such as user groups, hands on workshops and industry seminars
• Work with inside sales to coordinate prospecting and lead generation
• Amazingly present & demonstrate how the product will meet the customer’s needs in a manner that defines Pharos value and differentiation
• Work with key resellers to position Pharos as a lead offering
• Maintain and update sales records and prepare sales reports as required
• Maintain an accurate, robust pipeline and forecast of business opportunities

 

What You Need to Bring with You

Must Be in Your Bag

• Grit, drive, hunger, tenacity, swagger…call it what you want, you must have “it”!
• Must be open, fun, kind, caring & respectful
• Technology lover / tech savvy / IT technical aptitude
• Minimum 4 years’ experience successfully selling software/technology sales/SaaS
• Past success carrying and exceeding quota in B2B Sales
• Desire to constantly improve knowledge and skills
• Strong ability to demo & white board complex solutions with customers & resellers
• Relish opportunity to compete and WIN while maintaining a great attitude
• Ability to listen carefully to client & think quickly on your feet
• Must be a team player who can work well in a group

Nice If in Your Bag

• Bachelors or higher in business, engineering, sales, or marketing
• Success selling Software as a Service (SaaS)
• Experience in enterprise software sales
• Direct sales experience, including large key accounts
• Proven track record of successfully selling enterprise print management solutions
• Formal sales training/account planning strategies including
• Proven Subject Matter Expertise (SME) with Secure Print Management solutions
• An understanding of print – specifically IT infrastructure and end user workflow
• Contacts in the MPS industry
• Demonstrated analytical skills, including ROI quantification and justification

 

Regional Sales Executive – SaaS

Location: Southeast U.S.

Are you a critical thinker who is eager for an opportunity to demonstrate your awesomeness and assume significant responsibility for revenue growth as both a hunter and a farmer of new business? If so, you’ll need to mix your critical thinking with high energy to craft large cloud & on-premises software and services deals! Be part of a revolutionary success story that has true meaning and purpose! Seriously…we’re a B-corp that believes in using business as a force for good in the world!

You will sell Pharos products and services directly to end users and resellers via phone, virtual web meeting & face-to-face contact while being responsible for driving transactional and moderately complex enterprise sales throughout an assigned territory. A ridiculously talented team of technical aces will help you qualify & close deals.

What You Will Do Here (besides be an all-star of course)

• Set a strategic sales plan for your region and ensure it’s in line with Pharos’ strategic direction
• Identify, engage and close business with uncapped sales earning potential
• Be a thought leader and an executive relationship builder
• Represent Pharos – you are the frontline and must be out in front of customers, resellers, and the real world. Expect 30-50% travel.
• Continuously deepen understanding of Pharos products & solutions
• Develop, plan and execute customer-facing events such as user groups, hands on workshops and industry seminars
• Work with inside sales to coordinate prospecting and lead generation
• Amazingly present & demonstrate how the product will meet the customer’s needs in a manner that defines Pharos value and differentiation
• Work with key resellers to position Pharos as a lead offering
• Maintain and update sales records and prepare sales reports as required
• Maintain an accurate, robust pipeline and forecast of business opportunities

What You Need to Bring with You

Must Be in Your Bag

• Grit, drive, hunger, tenacity, swagger…call it what you want, you must have “it”!
• Must be open, fun, kind, caring & respectful
• Technology lover / tech savvy / IT technical aptitude
• Minimum 4 years’ experience successfully selling software/technology sales/SaaS
• Past success carrying and exceeding quota in B2B Sales
• Desire to constantly improve knowledge and skills
• Strong ability to demo & white board complex solutions with customers & resellers
• Relish opportunity to compete and WIN while maintaining a great attitude
• Ability to listen carefully to client & think quickly on your feet
• Must be a team player who can work well in a group

Nice If in Your Bag

• Bachelors or higher in business, engineering, sales, or marketing
• Success selling Software as a Service (SaaS)
• Experience in enterprise software sales
• Direct sales experience, including large key accounts
• Proven track record of successfully selling enterprise print management solutions
• Formal sales training/account planning strategies including
• Proven Subject Matter Expertise (SME) with Secure Print Management solutions
• An understanding of print – specifically IT infrastructure and end user workflow
• Contacts in the MPS industry
• Demonstrated analytical skills, including ROI quantification and justification

 

Regional Sales Executive – SaaS

Location: Any major city in the U.S.

Are you a critical thinker who is eager for an opportunity to demonstrate your awesomeness and assume significant responsibility for revenue growth as both a hunter and a farmer of new business? If so, you’ll need to mix your critical thinking with high energy to craft large cloud & on-premises software and services deals! Be part of a revolutionary success story that has true meaning and purpose! Seriously…we’re a B-corp that believes in using business as a force for good in the world!

You will sell Pharos products and services directly to end users and resellers via phone, virtual web meeting & face-to-face contact while being responsible for driving transactional and moderately complex enterprise sales throughout an assigned territory. A ridiculously talented team of technical aces will help you qualify & close deals.

What You Will Do Here (besides be an all-star of course)

• Set a strategic sales plan for your region and ensure it’s in line with Pharos’ strategic direction
• Identify, engage and close business with uncapped sales earning potential
• Be a thought leader and an executive relationship builder
• Represent Pharos – you are the frontline and must be out in front of customers, resellers, and the real world. Expect 30-50% travel.
• Continuously deepen understanding of Pharos products & solutions
• Develop, plan and execute customer-facing events such as user groups, hands on workshops and industry seminars
• Work with inside sales to coordinate prospecting and lead generation
• Amazingly present & demonstrate how the product will meet the customer’s needs in a manner that defines Pharos value and differentiation
• Work with key resellers to position Pharos as a lead offering
• Maintain and update sales records and prepare sales reports as required
• Maintain an accurate, robust pipeline and forecast of business opportunities

What You Need to Bring with You

Must Be in Your Bag

• Grit, drive, hunger, tenacity, swagger…call it what you want, you must have “it”!
• Must be open, fun, kind, caring & respectful
• Technology lover / tech savvy / IT technical aptitude
• Minimum 4 years’ experience successfully selling software/technology sales/SaaS
• Past success carrying and exceeding quota in B2B Sales
• Desire to constantly improve knowledge and skills
• Strong ability to demo & white board complex solutions with customers & resellers
• Relish opportunity to compete and WIN while maintaining a great attitude
• Ability to listen carefully to client & think quickly on your feet
• Must be a team player who can work well in a group

Nice If in Your Bag

• Bachelors or higher in business, engineering, sales, or marketing
• Success selling Software as a Service (SaaS)
• Experience in enterprise software sales
• Direct sales experience, including large key accounts
• Proven track record of successfully selling enterprise print management solutions
• Formal sales training/account planning strategies including
• Proven Subject Matter Expertise (SME) with Secure Print Management solutions
• An understanding of print – specifically IT infrastructure and end user workflow
• Contacts in the MPS industry
• Demonstrated analytical skills, including ROI quantification and justification

 

Senior Software Developer

We are looking for a full stack, senior engineer to help us as we continue to migrate our successful on-premises solutions to our cloud platform.

Skills and experience

Successful candidates will be self-motivated individuals with good interpersonal skills able to implement complete lifecycle software engineering tasks. This includes being able to interact with product owners and other team members to understand requirements, designing, implementing and delivering new software components and services.

You will have:

• 6+ years Software Engineering experience
• BS Computer Science or equivalent
• Good general skills with deep knowledge in an area or two
• Experience as both a producer and consumer of services and APIs
• Eagerness to both review peer code and have your code reviewed
• A willingness to work on both new projects as well as fixing and maintaining existing code
• Passion for software as a craft
• The ability to work within tight deadlines and be adept at balancing shifting priorities and time management

Tech Experience

Our mindset of “discovering best” means that we are always trying to improve our choices of tools, technologies, and methods. Much of what we do is either web development, .NET or Java-based, so an interest in these technologies is important.

Here are some things we’re looking for:

• Proficiency in at least one mainstream compiled language (C#, Java, Objective-C etc.)
• Proficiency in at least one mainstream interpreted language (JavaScript, Ruby, Python, PHP, etc.)
• Proficiency programming for or against databases – either SQL or NO SQL.
• Proficiency in Git and source control in a team environment
• Excellent grasp of good software design patterns and practices: OOD, KISS, SOLID design, DRY, test driven development, code reviews, etc.
• Competent understanding of automated processes including continuous integration and continuous deployment.
• Experience building single-page web applications with modern web technologies (backbone, angular etc.) is a solid plus
• Experience or good understanding of Agile software development
• Experience with cloud technologies is a plus.

Other Requirements

To be considered, our candidates must exemplify our core values:

• The highest ethics, enthusiasm with a consistently positive attitude.
• A passion for learning about technology and sharing that learning with others
• Excellent communication and development skills
• Team player – ability to work on cross functional teams, including Operations and Product management
• Strong problem-solving and creative thinking skills
• Self-Starter – ability to work independently and with initiative

 

Inside Sales Representative

Are you interested in learning how to be a successful sales person and develop the skills to be the best? Are you willing to roll up your sleeves and do what it takes? Do you have a desire to move up the corporate ladder? Are you looking to learn from the best and be challenged on a day to day basis? Do you want to be part of a winning team that has fun? If so we have the job for you!

Pharos systems is looking for inside sales representatives to set appointments, speak with prospects and customers and engage in all levels of organizations. We want to train you on the critical skills necessary to be successful in a sales role and ready you for your next phase in a sales career. We want to build bench strength for our US territories and grow our organization from within. These two positions will report to the National Sales Manager and Sales Enablement located in the Rochester, NY.

Responsibilities

• Set up appointments through research and phone calls for both new prospects and current customers
• Manage field marketing activities (along with Outside Sales Executives) for both new prospects and current customers, including but not limited to executing activities such as event preparation, marketing, attendance and follow up
• Maintain and track records of calls, appointments and field marketing event attendance
• Identify and contact prospective new customers to determine technical needs
• Make high-quality phone calls focusing on building rapport, uncovering needs and ultimately booking appointments
• Conduct industry, company and prospect research in assigned territory
• Work closely with Outside Sales Executives to support any internal sales team needs
• Engage our engineering staff for support with prospect calls, application questions and other various resources

What You Need to Bring with You

Must Be In Your Bag:

• Internally motivated, energetic and have a positive attitude
• Open, fun, kind, caring & respectful
• Great work ethic
• Excellent communication, listening and rapport building skills
• Ready for extensive prospecting and researching
• Ability to multi-task and effectively manage your time
• Professional appearance and presentation are expected and required
• Proficient use of the internet, Microsoft Office and CRM tools (ie Salesforce.com)
• Team player who can work well in a group
• Capacity to learn and retain basic technical/product knowledge
• Customer service oriented

Nice If It’s In Your Bag:

• Bachelor’s degree
• Interest in a sales opportunity with unlimited earning potential
• Prior inside sales experience
• Knowledge of LinkedIn

How to Apply

Pharos offers competitive salaries commensurate with experience and education, as well as excellent benefits. Please submit your resume, salary requirements, and at least two references to careers@pharos.com. Pharos Systems is an equal opportunity employer. We take pride in the diversity of our staff, and seek diversity in our applicants.

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