Working @ Pharos

AT PHAROS, we believe the best solutions come from a mindset of discovery. This principle guides our products, services, and relationships. Working at Pharos, you will enjoy an open culture that emphasizes commitment, respect, and fun. We embrace new ideas and differences and we expect our people to want to learn and discover continually. We are a Certified B Corp and we’re proud to have been recognized as one of the best places to work in New York State.

With our awarding-winning print management software and services, we help universities, government agencies and corporate enterprises all over the world to make print the way it should be: secure, cost-effective, and sustainable. Many of the largest and most recognized global brands, including three of the world’s largest banks, rely on Pharos to secure and optimize their office printing environment. Join us!

Open Positions (7):

 

Director of Sales Enablement & Channel Development (SaaS)

(Location: Rochester, NY) This role has dual responsibilities – sales enablement for the global sales team and development of our dealer market for our cloud-based SaaS product/platform.

What You Will Do Here (Besides Be an All-star):

In the role of Director, Sales Enablement and Channel Sales, you will wear many hats, though your skills will be crucial in the following areas:

  • Assess, design and implement a CRM system successfully to enable seamless sales and support functionality. Prior experience with Salesforce is highly desired.
  • Manage and grow the inside sales team to reach established targets for customer facing field appointments for our outside field sales reps.
  • Improve and facilitate new-hire training program curriculum and content to improve sales effectiveness and lower time-to-productivity
  • Work closely with marketing team to develop and drive regional customer appreciation events, partner events and channel development events
  • Manage a regular calendar of sales training events for relevant knowledge sharing and updates internally and externally
  • Develop go-to-market plan to establish dealer network for our cloud-based solutions nationwide
What You Need to Bring with You:

Must Be in Your Bag

  • Grit, drive, hunger, tenacity, swagger…call it what you want, you must have “it”!
  • Must be open, fun, kind, caring & respectful
  • Technology lover / tech savvy / IT technical aptitude
  • Minimum 10 years’ experience successfully selling software/technology sales/SaaS
  • Minimum 5 years’ experience in using CRM tools such as salesforce, netsuite etc.
  • Minimum of 2 years’ experience developing channels or dealers (US or globally)
  • Past success carrying and exceeding quota in B2B Sales
  • Desire to constantly improve knowledge and skills
  • Sales leadership experience in managing and coaching sales reps
  • Ability to build systems within the sales organization to emphasize on constant improvement in areas such as pipeline management, customer activity and events.
  • Must be a team player who can work well in a group

Nice if in Your Bag

  • Bachelors or higher in business, engineering, sales, or marketing
  • Success selling Software as a Service (SaaS)
  • 15+ yrs. experience in enterprise software sales
  • Direct sales experience, including large key accounts
  • Proven track record of successfully selling enterprise print management solutions
  • Formal sales training/account planning strategies including
  • An understanding IT infrastructure and end user workflow
  • Demonstrated analytical skills, including ROI quantification and justification

This position will report to our CEO and will be in the Rochester, NY area. No relocation assistance is offered. Please electronically submit your resume, salary requirements, and at least two references to careers@pharos.com.

 

Cloud Operations Specialist

Do you hate black boxes? Do you love to automate repetitive tasks? Do you love learning new technologies? Are you a coder who likes networking and servers or a sysadmin who likes to code? Do you enjoy a casual and flexible work environment?

If you answered yes to these questions, you may be a good fit for the Cloud Operations Specialist role at Pharos Systems.

The successful candidate will be a critical member of a small team charged with operations and support of a cloud-based SaaS platform. This position entails the care and feeding of a robust big data environment, in addition to interfacing directly with external customers to understand potential issues and provide remediation. The successful candidate will interact with product management and product development to understand operational requirements, implement new software components and product upgrades, and stay abreast of system performance and ultimately the customer experience.

What You Get to Do

  • Help to support/monitor and deploy a first-class cloud environment
  • Write automation code for provisioning and monitoring infrastructure at scale
  • Roll up your sleeves to troubleshoot problems across the entire stack: network, datastores, and application
  • Take ownership and strive to do work you’re proud of. You believe in spreading (and acquiring) knowledge through collaboration
  • Support our print as a service partners and customers
  • Some on-call duty
  • Write user stories based on operational role/customer feedback
  • Work with modern technologies like Kubernetes, Docker, CI/CD, AWS services in a cloud native platform.

Preferred Experience

  • Experience running high availability services in a production environment
  • Familiarity with Git
  • Ability to write SQL queries
  • Competency in at least one scripting language (PowerShell, Python, Bash, etc.)
  • A solid understanding of networking and core Internet protocols (e.g. TCP/IP, DNS, SMTP, HTTP, and distributed networks)
  • Knowledge of best practices and IT operations in an always-up, always-available service
  • Direct experience administering Linux/Windows systems
  • Experience with Cloud Computing platforms like Amazon Web Services (AWS).
  • Experience with monitoring tools such as Datadog
  • 5+ years professional experience in a relevant field

We’d Love to See

  • Someone who sees technology as a hobby and not work, you enjoy ripping things apart and then putting them back together to improve them
  • Experience with Amazon toolset
  • You thrive on technical challenges and take pride in solving them
  • Someone who is comfortable interfacing directly with customers and partners

Other Requirements:

  • The highest ethics and enthusiasm with a consistently positive attitude
  • A passion for learning about technology and sharing that learning with others
  • Excellent written, verbal and personal communication skills
  • Team player – ability to work on cross functional teams
  • Strong problem-solving and creative thinking skills
  • Self-Starter – ability to work independently and with initiative
  • Adaptability – ability to handle a variety of work assignments, some of which may require enhancing their current skillset

 

How to apply >>

 

Technical Support Engineer – Level 2

The successful candidate will be responsible for technical product support to customers and resellers for proprietary software and hardware by Pharos Systems International. The candidate will be a part of a fast-paced team dedicated to meeting service level commitments for installed products around the world. The position will require the candidate to assist customers in addressing a range of complex requests, which may include product installation and configuration assistance, root cause diagnosis, and prioritization. The candidate must be able to clearly articulate technical instructions/directions to customers of different levels of expertise via email and phone. Excellent grammar and phone manner are an absolute must! The position reports to the Director of Client Services and Support.

Job Description:

  • Maintains records, logs and reports of customer assistance utilizing Pharos CRM software.
  • Support installed Pharos software; install and/or upgrade Pharos software and related software components remotely on customers’ systems.
  • Troubleshoot support issues related to Pharos software and third-party applications and operating systems on which Pharos software depends to function in the customer’s print environment.
  • Assist customers in maintaining the security and stability of their print environment.
  • Assist customers in learning Pharos applications
  • Work with escalation departments (e.g., Software Development, Product Management, Engineering, Sales) as necessary to ensure customer inquiries, issues and problems are addressed timely and effectively.

Qualifications and Requirements:

  • Minimum two years’ experience in IT related services with proven track record of excellent customer service and satisfaction in the delivery of IT client-server based software solutions with a proven track record of customer satisfaction.
  • Experience with Microsoft Windows Server and SQL Server 2000 through 2008, XP/Vista/Windows 7, Apple MAC OS X.
  • Skills with –ping, -nslookup, DNS, telnet, tracert, snmp, ports/sockets, ability to parse log files
  • Scripting (scripts that customize software written in c++)
  • Hands-on experience in system administration in Windows
  • Team player – ability to work on cross functional teams
  • Exceptional follow through
  • Bachelor’s Degree in a technical or related field preferred
  • Willingness to travel (mostly domestic 2-5 days at a time but some International travel maybe required)
  • Can work from home anywhere in the United States (within reasonable distance of a major airport) or Rochester NY office
  • Log reading; good understanding of Windows OS’s and software and exposure to other operating systems; good understanding of TCP/IP and networking in general
  • Excellent written, verbal and interpersonal communications skills
  • Customer Training on complex enterprise-class solutions

Technical proficiency in:

  • Client / Server based Windows operating systems
  • Client / Server based networking
  • WAN / LAN networking
  • SQL based software systems
  • Working with Database structures
  • Microsoft SQL Server Experience with Microsoft Windows Server 2000, 2003, 2008, SQL Server 2003, 2005, XP/VISTA, Apple MAC OS X, Linux

Experience with software and hardware that operates in a networked environment. Primary importance – network, print, general technical problem-solving skills; ability to investigate network problems related to interaction between Pharos software and print devices, ERP systems, and other applications. Strong experience with software and hardware that operates in a networked environment.

How to apply >>

 

Quality Assurance Software Test Engineer

The successful candidate will be responsible for ensuring that Pharos’ products are developed and delivered to exacting quality standards. As a member of the Pharos development teams, the candidate will primarily be responsible for developing and executing test procedures to ensure that quality standards are met.

The ideal candidate will have both manual and automated testing experience. Conducting comprehensive manual testing of both web and mobile applications in a software product commercialization environment is one component of the role. In addition, having experience with automated testing is highly desired as we work to augment our automated tests.

Requirements

The individual should:

  • have the highest ethics, enthusiasm and passion with a consistently positive attitude
  • be a customer / user advocate – Strive for consistent and exceptional user experience
  • possess excellent written, verbal and personal communication skills
  • have superior attention to detail, follow-through, organization and planning skills
  • be an effective individual and team contributor comfortable working in a dynamic software development environment
  • work with minimal supervision and self-manage tasks (organize, prioritize and execute tasks)
  • support product management (release activities, demo/customer evaluation site setup, etc.)
  • support operations and customer support when questions or field issues arise
  • review user documentation and provide feedback
  • take ownership of Pharos software product quality
  • be a proponent for continuous test process improvement (e.g. streamline process, test automation, etc.)
  • possess a Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or similar (or equivalent education and experience)

Required Experience:

  • Minimum 4 years software quality assurance experience with a proven track record of building quality into a process
  • Writing test cases and constructing test plans
  • Manual testing of web and mobile applications
  • Develop, run and maintain automated test scripts
  • Working with VMware or similar virtual machine software
  • Working directly with relational databases such as MySQL or Microsoft SQL Server
  • Defect tracking software, such as JIRA
  • Able to troubleshoot complex software systems to obtain the root cause of issues

Experience with the following is a plus:

  • The Agile software development process
  • Directly testing REST based web services using tools such as SOAPUI or Postman
  • Automating web service testing and working with continuous integration environments
  • Cloud / SAAS environments such as Amazon Web Services
  • Computer and printer network configuration

 

How to apply >>

 

Regional Sales Executive -SaaS

Are you a critical thinker who is eager for an opportunity to demonstrate your awesomeness and assume significant responsibility for revenue growth as both a hunter and a farmer of new business? If so, you’ll need to mix your critical thinking with high energy to craft large cloud & on-premises software and services deals! Be part of a revolutionary success story that has true meaning and purpose! Seriously…we’re a B-corp that believes in using business as a force for good in the world!

You will sell Pharos products and services directly to end users and resellers via phone, virtual web meeting & face-to-face contact while being responsible for driving transactional and moderately complex enterprise sales throughout an assigned territory. A ridiculously talented team of technical aces will help you qualify and close deals.

This position will report to the National Sales Manager located in Rochester, NY.

What You Will Do Here (besides be an all-star of course)

  • Set a strategic sales plan for your region and ensure it’s in line with Pharos’ strategic direction
  • Identify, engage and close business with uncapped sales earning potential
  • Be a thought leader and an executive relationship builder
  • Represent Pharos – you are the frontline and must be out in front of customers, resellers, and the real world. Expect 30-50% travel.
  • Continuously deepen understanding of Pharos products & solutions
  • Develop, plan and execute customer-facing events such as user groups, hands on workshops and industry seminars
  • Work with inside sales to coordinate prospecting and lead generation
  • Amazingly present & demonstrate how the product will meet the customer’s needs in a manner that defines Pharos value and differentiation
  • Work with key resellers to position Pharos as a lead offering
  • Maintain and update sales records and prepare sales reports as required
  • Maintain an accurate, robust pipeline and forecast of business opportunities

 

What You Need to Bring with You

Must Be in Your Bag

  • Grit, drive, hunger, tenacity, swagger…call it what you want, you must have “it”!
  • Must be open, fun, kind, caring & respectful
  • Technology lover / tech savvy / IT technical aptitude
  • Minimum 4 years’ experience successfully selling software/technology sales/SaaS
  • Past success carrying and exceeding quota in B2B Sales
  • Desire to constantly improve knowledge and skills
  • Strong ability to demo & white board complex solutions with customers & resellers
  • Relish opportunity to compete and WIN while maintaining a great attitude
  • Ability to listen carefully to client & think quickly on your feet
  • Must be a team player who can work well in a group

Nice If in Your Bag

  • Bachelors or higher in business, engineering, sales, or marketing
  • Success selling Software as a Service (SaaS)
  • Experience in enterprise software sales
  • Direct sales experience, including large key accounts
  • Proven track record of successfully selling enterprise print management solutions
  • Formal sales training/account planning strategies including
  • Proven Subject Matter Expertise (SME) with Secure Print Management solutions
  • An understanding of print – specifically IT infrastructure and end user workflow
  • Contacts in the MPS industry
  • Demonstrated analytical skills, including ROI quantification and justification

 

How to apply >>

 

Regional Sales Executive – SaaS

Location: Texas (preferably Dallas or Houston)

Are you a critical thinker who is eager for an opportunity to demonstrate your awesomeness and assume significant responsibility for revenue growth as both a hunter and a farmer of new business? If so, you’ll need to mix your critical thinking with high energy to craft large cloud & on-premises software and services deals! Be part of a revolutionary success story that has true meaning and purpose! Seriously…we’re a B-corp that believes in using business as a force for good in the world!

You will sell Pharos products and services directly to end users and resellers via phone, virtual web meeting & face-to-face contact while being responsible for driving transactional and moderately complex enterprise sales throughout an assigned territory. A ridiculously talented team of technical aces will help you qualify & close deals.

What You Will Do Here (besides be an all-star of course)

  • Set a strategic sales plan for your region and ensure it’s in line with Pharos’ strategic direction
  • Identify, engage and close business with uncapped sales earning potential
  • Be a thought leader and an executive relationship builder
  • Represent Pharos – you are the frontline and must be out in front of customers, resellers, and the real world. Expect 30-50% travel.
  • Continuously deepen understanding of Pharos products & solutions
  • Develop, plan and execute customer-facing events such as user groups, hands on workshops and industry seminars
  • Work with inside sales to coordinate prospecting and lead generation
  • Amazingly present & demonstrate how the product will meet the customer’s needs in a manner that defines Pharos value and differentiation
  • Work with key resellers to position Pharos as a lead offering
  • Maintain and update sales records and prepare sales reports as required
  • Maintain an accurate, robust pipeline and forecast of business opportunities

What You Need to Bring with You

Must Be in Your Bag

  • Grit, drive, hunger, tenacity, swagger…call it what you want, you must have “it”!
  • Must be open, fun, kind, caring & respectful
  • Technology lover / tech savvy / IT technical aptitude
  • Minimum 4 years’ experience successfully selling software/technology sales/SaaS
  • Past success carrying and exceeding quota in B2B Sales
  • Desire to constantly improve knowledge and skills
  • Strong ability to demo & white board complex solutions with customers & resellers
  • Relish opportunity to compete and WIN while maintaining a great attitude
  • Ability to listen carefully to client & think quickly on your feet
  • Must be a team player who can work well in a group

Nice If in Your Bag

  • Bachelors or higher in business, engineering, sales, or marketing
  • Success selling Software as a Service (SaaS)
  • Experience in enterprise software sales
  • Direct sales experience, including large key accounts
  • Proven track record of successfully selling enterprise print management solutions
  • Formal sales training/account planning strategies including
  • Proven Subject Matter Expertise (SME) with Secure Print Management solutions
  • An understanding of print – specifically IT infrastructure and end user workflow
  • Contacts in the MPS industry
  • Demonstrated analytical skills, including ROI quantification and justification

 

How to apply >>

 

Regional Sales Executive – SaaS

Location: Any major city in the U.S.

Are you a critical thinker who is eager for an opportunity to demonstrate your awesomeness and assume significant responsibility for revenue growth as both a hunter and a farmer of new business? If so, you’ll need to mix your critical thinking with high energy to craft large cloud & on-premises software and services deals! Be part of a revolutionary success story that has true meaning and purpose! Seriously…we’re a B-corp that believes in using business as a force for good in the world!

You will sell Pharos products and services directly to end users and resellers via phone, virtual web meeting & face-to-face contact while being responsible for driving transactional and moderately complex enterprise sales throughout an assigned territory. A ridiculously talented team of technical aces will help you qualify & close deals.

What You Will Do Here (besides be an all-star of course)

  • Set a strategic sales plan for your region and ensure it’s in line with Pharos’ strategic direction
  • Identify, engage and close business with uncapped sales earning potential
  • Be a thought leader and an executive relationship builder
  • Represent Pharos – you are the frontline and must be out in front of customers, resellers, and the real world. Expect 30-50% travel.
  • Continuously deepen understanding of Pharos products & solutions
  • Develop, plan and execute customer-facing events such as user groups, hands on workshops and industry seminars
  • Work with inside sales to coordinate prospecting and lead generation
  • Amazingly present & demonstrate how the product will meet the customer’s needs in a manner that defines Pharos value and differentiation
  • Work with key resellers to position Pharos as a lead offering
  • Maintain and update sales records and prepare sales reports as required
  • Maintain an accurate, robust pipeline and forecast of business opportunities

What You Need to Bring with You

Must Be in Your Bag

  • Grit, drive, hunger, tenacity, swagger…call it what you want, you must have “it”!
  • Must be open, fun, kind, caring & respectful
  • Technology lover / tech savvy / IT technical aptitude
  • Minimum 4 years’ experience successfully selling software/technology sales/SaaS
  • Past success carrying and exceeding quota in B2B Sales
  • Desire to constantly improve knowledge and skills
  • Strong ability to demo & white board complex solutions with customers & resellers
  • Relish opportunity to compete and WIN while maintaining a great attitude
  • Ability to listen carefully to client & think quickly on your feet
  • Must be a team player who can work well in a group

Nice If in Your Bag

  • Bachelors or higher in business, engineering, sales, or marketing
  • Success selling Software as a Service (SaaS)
  • Experience in enterprise software sales
  • Direct sales experience, including large key accounts
  • Proven track record of successfully selling enterprise print management solutions
  • Formal sales training/account planning strategies including
  • Proven Subject Matter Expertise (SME) with Secure Print Management solutions
  • An understanding of print – specifically IT infrastructure and end user workflow
  • Contacts in the MPS industry
  • Demonstrated analytical skills, including ROI quantification and justification

 

How to Apply

Pharos offers competitive salaries commensurate with experience and education, as well as excellent benefits. Please send your resume, salary requirements, and at least two references to careers@pharos.com. Pharos Systems is an equal opportunity employer. We take pride in the diversity of our staff and we seek diversity in our applicants.

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