AT PHAROS, we believe the best solutions come from a mindset of discovery. This principle guides our products, services, and relationships. Working at Pharos, you will enjoy an open culture that emphasizes commitment, respect, and fun. We embrace new ideas and differences and we expect our people to want to learn and discover continually. We are a Certified B Corp, and we’re proud to have been recognized as one of the best places to work in New York State.

We provide industry-leading print management solutions for universities, government agencies, and corporate enterprises all over the world. We make printing more secure, cost-effective, and sustainable for our customers. Over a thousand organizations in 22 countries are currently benefiting from printing environments optimized by Pharos.

Open Positions (1):

Sales Support: Order Processing Specialist

The successful candidate is accountable for ensuring orders, demos, and renewals are entered into our Customer Relationship System (CRM). Works with all partners, customers and sales reps as the main point of entry for orders in our CRM system.

Primary Responsibilities

  • Enter sales orders for renewals and new business into Netsuite accurately
  • Enter demo orders into Netsuite accurately
  • Ability to interpret our pricing and discount structures to enter orders correctly
  • Work with the sales reps, partners and customer to turn purchase orders into sales orders in our CRM system
  • Clean up duplicate customer records in Netsuite (merge or delete)
  • Understand the ordering process and identify ways to make it more efficient
  • Understand the lifecycle of a customer through our CRM system (Netsuite)
  • Run license key expirery reports and distribute to the proper people
  • Help out with Netsuite clean-up activities or with Netsuite activities in general

Skills and Competencies

    • 2 years of order entry experience – proficient with a keyboard and PC
    • Netsuite experience is a big plus
    • Active listening
    • Critical thinking
    • Attention to detail
    • Time management
    • Service orientation: actively looking for ways to help people
    • Basic understanding of Microsoft Office applications and ability to navigate our CRM system
    • Ability to accurately describe what is needed to process an order
    • Committed to personal learning and growth

How to Apply

Pharos offers competitive salaries commensurate with experience and education, as well as excellent benefits. Please submit your resume, salary requirements, and at least two references to Pharos Systems is an equal opportunity employer. We take pride in the diversity of our staff, and seek diversity in our applicants.

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