Working @ Pharos

Responsibilities:

• Manage communications of the Executive Suite such that those who come into contact with you come to rely upon your business and problem-solving judgment.
• Provide a level of responsiveness that makes everyone who interacts with you know the immense respect that you have for them personally.
• Manage your time and all those you work with effectively.
• Become masterful at recognizing important information and cataloging it for appropriate use.
• Act as a conduit for the Executive Office such that the problems and needs of the business are strategically owned within the organization.
• Understand how the CEO and C-Suite think and perform to help identify gaps and bring attention to them appropriately.
• Act as a role model for other administrative staff.

Specific Tasks/Activities Include:

• Design and maintain spreadsheets, databases and effective use of administrative software tools. Maintains and retrieves documents and reference materials
• Manage and maintain executives’ schedules, appointments and travel arrangements
• Arrange and coordinate meetings and companywide events.
• Attends staff and other meetings, records, transcribes and distribute minutes of meetings
• Monitors, screens, responds to requests and communications of all sorts on behalf of the leader (visits in person, phone, e-mail)
• Receive and interacts with incoming visitors
• Make a personal connection with all new employees. Assists with onboarding procedures and other Human Resources support activities
• Liaise with internal staff at all levels. Remain calm and provide calming reassurance. Listens attentively to others and maintains confidentiality
• Presents a professional image to the company and the external world at all times

Required Education and Skills:

• Bachelor’s degree is strong preferred
• Experience in an administrative support role for a CEO or “C” level executive, preferably in a fast-paced environment
• Knowledge about computers, well versed with MS office and a quick study on new business software tools
• Be caring and compassionate, resilient and adaptable
• Exceptional organizational skills and recall
• Excellent verbal and written communication skills
• Ability to build trust quickly and handle a team
• Proven ability to respond in a timely effective manner. Follows through!
• Exceptional interpersonal skills
• Must have a high patience level and confidence handling difficult situations
• Capable of working extra hours whenever necessary (you should be accessible)
• Capable of giving spontaneous ideas whenever required by the management for business development.
• Contingency planning skills
• Strong confidentiality skills and business maturity
• Project planning and execution
• Business communications
• Proven skills in making environments more effective and efficient
• Strong focus on customers and employee needs

This position reports to our CEO. Please electronically submit your resume, salary requirements, and at least two references to careers@pharos.com.

Solutions Architect – Enterprise Accounts

Accountable for influencing partner or customer purchasing decisions, then designing and implementing the Pharos solution that best serves all constituents.

Sales Support

• Conduct solution discovery discussion with responsible parties (customers, partners).
• Provide input to SOWs, RFPs and account strategy.
• Establish, communicate and influence the customer to invest in the Pharos proposed solution.
• Build and foster peer to peer relationships with partner technical consultants with the goal of creating new leads and opportunities
• Design and implement proofs of concept (POC) in support of the sales effort.

Solution Design

• Provide customers and partners with product and system requirements to implement Pharos solutions with a focus on virtualization and hosted/cloud infrastructures – i.e. MS Azure, AWS, IBM cloud.
• Understand what the customer is looking for, their business goals, how they want to use Pharos products, and verify we can do what they want. Guide the customer as to most efficient and realistic approach.
• Articulate business requirements that lead to the overall solution design. Develop solution design specific to requirements and continually test for understanding that the solution design meets the customer needs.
• Understand and follow the external and internal specific processes for Pharos solution implementation.
• Builds functional use cases to validate Pharos technology.

Solution Delivery & Support

• Oversee and perform customer installations and solution deployment.
• Train technical owners.
• Ensure customer requirements and business goals outlined in the solution design are achieved.
• Document customer background and solution design to facilitate customer transition to Customer Optimization and Pharos Support teams.
• Serve as technology consultant and collaborator.
• Guide change management process with customer and partner.
• Document outcomes and ensure resolution path for issues.
• Manage customer and partner expectations and escalations.

Technical Skills & Expertise

• Experience in hosted operations with large scale, enterprise-wide deployments
• Experience influencing the sales process; effectively listening, crafting and describing a technical solution to both a technical and non-technical audience
• Good working knowledge in current IT technology including Windows Server, MS SQL Server, AD, Load Balancing, NAS and VMware. Linux and Cisco Network Equipment are a plus
• Good working knowledge of technical and security components such as Kerberos, SSL/TLS, SSH, AES, and other such technologies
• Good working knowledge with cloud infrastructures (i.e. Azure, AWS, IBM Cloud), multi-tenant hosting, SaaS
• Knowledge of database subsystems including MS SQL for reporting, data warehouse and disaster recovery
• Knowledge of integration components, SSO, LDAP, etc.; IIS, XML, HTML and .NET web services a plus
• Familiarity with HRMS/ERP systems such as PeopleSoft, SAP, and Oracle
• Familiarity with EMR systems (EPIC, Cerner, etc.) a plus

Core Skills & Competencies

• Adept at working in dynamic team environments
• Proficient at balancing multiple priorities
• Self-motivated to learn new technologies
• Proven track record of deploying enterprise solutions
• Technical training and coaching
• Business process orientation
• Understanding through questioning and listening
• Communication built on reasoning and filtering
• Constant learning and discovery
• Embrace new ideas and differences
• Responsible for personal learning
• Seek first to understand then to be understood
• Make and keep promises

Experience as a technical consultant or sales engineer in the enterprise software or print industry highly desirable. Relocation to Rochester is not required, however, candidates who live in major cities with close proximity to convenient travel is preferred and who can work effectively remotely. Up to 25-30% average travel is required.

How to apply >>

Cloud Operations Specialist

Do you hate black boxes? Do you love to automate repetitive tasks? Do you love learning new technologies? Are you a coder who likes networking and servers or a sysadmin who likes to code? Do you enjoy a casual and flexible work environment?

If you answered yes to these questions, you may be a good fit for the Cloud Operations Specialist role at Pharos Systems.

The successful candidate will be a critical member of a small team charged with operations and support of a cloud-based SaaS platform. This position entails the care and feeding of a robust big data environment, in addition to interfacing directly with external customers to understand potential issues and provide remediation. The successful candidate will interact with product management and product development to understand operational requirements, implement new software components and product upgrades, and stay abreast of system performance and ultimately the customer experience.

What You Get to Do

• Help to support/monitor and deploy a first-class cloud environment
• Write automation code for provisioning and monitoring infrastructure at scale
• Roll up your sleeves to troubleshoot problems across the entire stack: network, datastores, and application
• Take ownership and strive to do work you’re proud of. You believe in spreading (and acquiring) knowledge through collaboration
• Support our print as a service partners and customers
• Some on-call duty
• Write user stories based on operational role/customer feedback
• Work with modern technologies like Kubernetes, Docker, CI/CD, AWS services in a cloud native platform.

Preferred Experience

• Experience running high availability services in a production environment
• Familiarity with Git
• Ability to write SQL queries
• Competency in at least one scripting language (PowerShell, Python, Bash, etc.)
• A solid understanding of networking and core Internet protocols (e.g. TCP/IP, DNS, SMTP, HTTP, and distributed networks)
• Knowledge of best practices and IT operations in an always-up, always-available service
• Direct experience administering Linux/Windows systems
• Experience with Cloud Computing platforms like Amazon Web Services (AWS).
• Experience with monitoring tools such as Datadog
• 5+ years professional experience in a relevant field

We’d Love to See

• Someone who sees technology as a hobby and not work, you enjoy ripping things apart and then putting them back together to improve them
• Experience with Amazon toolset
• You thrive on technical challenges and take pride in solving them
• Someone who is comfortable interfacing directly with customers and partners

Other Requirements:

• The highest ethics and enthusiasm with a consistently positive attitude
• A passion for learning about technology and sharing that learning with others
• Excellent written, verbal and personal communication skills
• Team player – ability to work on cross functional teams
• Strong problem-solving and creative thinking skills
• Self-Starter – ability to work independently and with initiative
• Adaptability – ability to handle a variety of work assignments, some of which may require enhancing their current skillset

How to apply >>

Quality Assurance Software Test Engineer

The successful candidate will be responsible for ensuring that Pharos’ products are developed and delivered to exacting quality standards. As a member of the Pharos development teams, the candidate will primarily be responsible for developing and executing test procedures to ensure that quality standards are met.

The ideal candidate will have both manual and automated testing experience. Conducting comprehensive manual testing of both web and mobile applications in a software product commercialization environment is one component of the role. In addition, having experience with automated testing is highly desired as we work to augment our automated tests.

Requirements

The individual should:

• have the highest ethics, enthusiasm and passion with a consistently positive attitude
• be a customer / user advocate – Strive for consistent and exceptional user experience
• possess excellent written, verbal and personal communication skills
• have superior attention to detail, follow-through, organization and planning skills
• be an effective individual and team contributor comfortable working in a dynamic software development environment
• work with minimal supervision and self-manage tasks (organize, prioritize and execute tasks)
• support product management (release activities, demo/customer evaluation site setup, etc.)
• support operations and customer support when questions or field issues arise
• review user documentation and provide feedback
• take ownership of Pharos software product quality
• be a proponent for continuous test process improvement (e.g. streamline process, test automation, etc.)
• possess a Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or similar (or equivalent education and experience)

Required Experience:

• Minimum 4 years software quality assurance experience with a proven track record of building quality into a process
• Writing test cases and constructing test plans
• Manual testing of web and mobile applications
• Develop, run and maintain automated test scripts
• Working with VMware or similar virtual machine software
• Working directly with relational databases such as MySQL or Microsoft SQL Server
• Defect tracking software, such as JIRA
• Able to troubleshoot complex software systems to obtain the root cause of issues

Experience with the following is a plus:

• The Agile software development process
• Directly testing REST based web services using tools such as SOAPUI or Postman
• Automating web service testing and working with continuous integration environments
• Cloud / SAAS environments such as Amazon Web Services
• Computer and printer network configuration

How to apply >>

Software Developer

We are looking for a full-stack developer to help us as we continue to develop our cloud-based print management solutions. Successful candidates will be self-motivated individuals with good interpersonal skills who are able to implement complete lifecycle software engineering tasks. This includes being able to interact with product owners and other team members to understand requirements, designing, implementing and delivering new software components and services. The candidate will be an effective individual and team contributor who thrives in a fast-paced software product commercialization environment.

Requirements:

• 5+ years Software Engineering experience
• BS Computer Science or equivalent
• Solid skills with deep knowledge in an area or two
• Experience as both a producer and consumer of services and APIs
• Eagerness to both review peer code and have your code reviewed
• Be ready to work on new projects as well as improving and maintaining existing code
• Passionate about software as a craft
• Ability to work within tight deadlines, be adept at balancing shifting priorities and have good time management skills

Tech Experience

We are always trying to improve our choices of tools and technologies. Since a lot of what we do centers around web development, or is .NET based, experience and interest in those technologies is invaluable. Here are some things we are looking for:

• Proficiency in at least one mainstream compiled language (C# is a must, Java is a plus)
• Proficiency in at least one mainstream interpreted language (JavaScript / TypeScript)
• Proficiency programming for or against databases – either SQL or NO SQL
• Proficiency with distributed source control in a team environment (Git, SVN, Mercurial)
• Excellent grasp of good software design patterns and practices: OOD, KISS, SOLID design, DRY, test driven development, code reviews, etc.
• Experience building single-page web applications with modern web technologies (Bakbone, Angular, React, etc.) is a plus
• Experience or good understanding of Agile software development
• Experience with cloud technologies is a plus
• General understanding of automated processes including continuous integration and continuous deployment is a plus

Other Requirements

• The highest ethics and enthusiasm with a consistently positive attitude
• A passion for learning about technology and sharing that learning with others
• Excellent written, verbal and personal communication skills
• Excellent software development skills
• Team player – the ability to work on cross-functional teams, including Operations and Product Management
• Strong problem-solving and creative thinking skills
• Self-Starter – the ability to work independently and with initiative
• Adaptability – the ability to handle a variety of work assignments, some of which may require enhancing their current skillset

How to apply >>

Regional Sales Executive – SaaS

Location: Any major city in the U.S.

Are you a critical thinker who is eager for an opportunity to demonstrate your awesomeness and assume significant responsibility for revenue growth as both a hunter and a farmer of new business? If so, you’ll need to mix your critical thinking with high energy to craft large cloud & on-premises software and services deals! Be part of a revolutionary success story that has true meaning and purpose! Seriously…we’re a B-corp that believes in using business as a force for good in the world!

You will sell Pharos products and services directly to end users and resellers via phone, virtual web meeting & face-to-face contact while being responsible for driving transactional and moderately complex enterprise sales throughout an assigned territory. A ridiculously talented team of technical aces will help you qualify & close deals.

What You Will Do Here (besides be an all-star of course)

• Set a strategic sales plan for your region and ensure it’s in line with Pharos’ strategic direction
• Identify, engage and close business with uncapped sales earning potential
• Be a thought leader and an executive relationship builder
• Represent Pharos – you are the frontline and must be out in front of customers, resellers, and the real world. Expect 30-50% travel.
• Continuously deepen understanding of Pharos products & solutions
• Develop, plan and execute customer-facing events such as user groups, hands on workshops and industry seminars
• Work with inside sales to coordinate prospecting and lead generation
• Amazingly present & demonstrate how the product will meet the customer’s needs in a manner that defines Pharos value and differentiation
• Work with key resellers to position Pharos as a lead offering
• Maintain and update sales records and prepare sales reports as required
• Maintain an accurate, robust pipeline and forecast of business opportunities

What You Need to Bring with You

Must Be in Your Bag

• Grit, drive, hunger, tenacity, swagger…call it what you want, you must have “it”!
• Must be open, fun, kind, caring & respectful
• Technology lover / tech savvy / IT technical aptitude
• Minimum 4 years’ experience successfully selling software/technology sales/SaaS
• Past success carrying and exceeding quota in B2B Sales
• Desire to constantly improve knowledge and skills
• Strong ability to demo & white board complex solutions with customers & resellers
• Relish opportunity to compete and WIN while maintaining a great attitude
• Ability to listen carefully to client & think quickly on your feet
• Must be a team player who can work well in a group

Nice If in Your Bag

• Bachelors or higher in business, engineering, sales, or marketing
• Success selling Software as a Service (SaaS)
• Experience in enterprise software sales
• Direct sales experience, including large key accounts
• Proven track record of successfully selling enterprise print management solutions
• Formal sales training/account planning strategies including
• Proven Subject Matter Expertise (SME) with Secure Print Management solutions
• An understanding of print – specifically IT infrastructure and end user workflow
• Contacts in the MPS industry
• Demonstrated analytical skills, including ROI quantification and justification

How to Apply

Pharos offers competitive salaries commensurate with experience and education, as well as excellent benefits. Please send your resume, salary requirements, and at least two references to careers@pharos.com. Pharos Systems is an equal opportunity employer. We take pride in the diversity of our staff and we seek diversity in our applicants.

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